Privacy policy
Last updated:
This policy explains how DELIM (“we”, “us”) handles personal information when you visit thedelim.com, read our guides, contact us or follow a link to buy DELIM Mouth Tape. We are based in Reading, UK. For any privacy question, email info@thedelim.com.
What we collect
- Messages you send us. If you email us or use our feedback form, we get your email address, your name if you give it, and what you write.
- Usage information. If you accept analytics cookies, we use Google Analytics to understand how people use the site: pages viewed, links clicked (including links to eBay), device and browser type, and an approximate location. Google Analytics uses cookies to do this.
- Technical logs. Our hosting provider keeps short-lived server logs (such as IP address, browser and the page requested) to run the site securely.
We don’t sell products on this site, so we don’t take payments, addresses or account details here.
Buying on eBay
DELIM Mouth Tape is sold through eBay. When you buy, eBay handles your order, payment and delivery details under its own privacy notice. We receive what eBay shares with sellers to fulfil and support your order (such as your name, delivery address and order details) and use it only for that.
How we use it
- To answer your messages and support your order.
- To understand which guides and pages are useful, and improve the site.
- To keep the site secure and working.
Under UK data protection law (UK GDPR), we rely on our legitimate interests to run and improve the site and answer you, on contract to support an order, and on your consent for analytics cookies where the law requires it.
Who we share it with
We share personal information only with services that help us run DELIM: our website host, Google (Analytics, Forms and email), and eBay for orders. They process it on our behalf or under their own policies. We never sell your personal information.
Cookies
The site itself needs no cookies to work. Analytics cookies (from Google Analytics) help us measure visits. They are only set if you click “Accept” on our cookie banner, and we remember your choice for six months.You can change it any time with Cookie settings.You can also block or delete cookies in your browser settings, or use Google’s opt-out add-on attools.google.com/dlpage/gaoptout.
Third-party links
Our guides link to other websites, including eBay. Their privacy practices are their own; please read their policies.
How long we keep it
We keep emails and feedback for as long as we need to answer and follow up, and normally no more than two years. Analytics data is kept for up to 14 months.
Your rights
You can ask to see, correct or delete the personal information we hold about you, object to how we use it, or withdraw consent. Email info@thedelim.com. If you’re unhappy with how we handle your data, you can complain to the UK Information Commissioner’s Office (ico.org.uk).
Children
This site is not meant for children under 16, and we don’t knowingly collect their information.
International transfers
Some of our providers (such as Google) may process data outside the UK. Where they do, they use safeguards the UK recognises, such as standard contractual clauses.
Changes
We may update this policy. The date at the top shows the latest version.